I. SENDING CONDITIONS AND DELIVERY DEADLINE

1. Our deliveries are sent via CTT Expresso and delivered by hand, in an hourly window between 09h00 and 19h00. In the event that the first delivery does not take place, the Customer may request the second delivery. In the absence of this contact, the product is returned to our services.

2. The return of orders to our services is informed by email. The customer can respond to the email indicated with the request for referral, within a maximum period of 6 months. After this period the order is cancelled and a refund is made.

3. Only 3 returns are possible, after this limit the value of the order is returned.

4. The shipping record for tracking orders is always sent to the registration email at the time of shipment.

5. The order is considered delivered after confirmation from the distributor, on the respective website (ctt.pt).

6. The deadline for requesting clarifications on deliveries is 30 days. After this period, no claims related to orders will be accepted.

7. No deliveries are made in Apartados.

8. Sending Gold Coins Proof

Please note that temporarily shipping gold coins is only available to the following countries: Argentina, Austria, Belgium, Bosnia and Herzegovina, Burundi, China - Hong Kong, China - Macao, Cyprus, Croatia, Denmark, Egypt, Estonia, Finland, France, Ghana, Greece, Ireland, Iceland, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Luxembourg, Macedonia, Morocco, Mauritius, Moldova, Namibia, Norway, Poland (Rep.), Russia (Federation), Solomon (Islands), Serbia (Rep.), Singapore, South Sudan, Sweden, Thailand, Tunisia, Ukraine, Uzbekistan, Vatican City, South Africa.

9. Orders of graphic products, metal or other materials may have separate shipments, without adding the value of postage.

10. Orders are processed and dispatched in the order of the order, with expected delivery within the indicated deadlines, and it is not possible to schedule the delivery of orders.

11. Deadlines:

a. Mainland Portugal

Standard shipping through CTT: Shipping costs are calculated by the weight of your order, with the lowest value being €3.30 that applies to orders from 0kg to 2kg. In mainland Portugal orders are delivered, as a rule, within 07 to 10 working days, after the date of payment.

b. Madeira and Azores

Standard shipping through CTT: Shipping costs are calculated by the weight of your order, the lowest value being € 8.33 that applies to orders from 0kg to 2kg. In the Autonomous Regions and depending on the Islands, the delivery time can vary between 07 to 10 working days.

c. Rest of the World

Carriers vary depending on the country of destination. Shipping costs are calculated by the weight of your order and the country of destination at checkout of the order. Delivery times vary depending on the country of destination.

d. Collection Points

Orders are delivered, as a rule, within 07 to 10 working days, after the date of the respective payment.

Important: The deadlines indicated are indicative only, based on the order history. Delivery times may be subject to changes and delays according to external factors, such as holidays, weekends, festive dates (Black Friday, Christmas season, Easter, among others), time zones and country (customs) laws, among others. If there is attempted delivery and absence of the recipient, this may also delay delivery.

12. Collection Points

a. Available to INCM stores : Loja Lisboa - Filipa de Vilhena | Loja de Coimbra | Loja de Porto

b. Orders are delivered, as a rule, within 07 to 10 working days, after the date of the respective payment.

c. This option your order is free of shipping costs.

d. You will receive an email informing you of the availability of the order pickup. Your order will be available for pick-up at the selected physical store, requiring the presentation of the appropriate identification to pick it up.

e. The deadline for picking up orders is 30 days from the date of the email received about the availability of pick up.

f. This option may not be available on coin launch days.

g. It is not possible to change the Pickup Point chosen after processing the order. In this situation, INCM reserves the right to terminate the sales contract, returning the corresponding amount within 30 days from the date of return to the warehouse. "Complaints Module - Electronic Complaints Book" products are excluded from the right to terminate the contract of sale; “Complaints Book (private activity - model 1898”; “Complaints Book-Notice”.

h. By selecting the in-store pickup option, customers agree to confirm the contents of the order on-site. Any problems should be reported immediately to the store or customer service team.