Shipping Conditions


SHIPPING CONDITIONS AND DELIVERY TIME

  1. Our deliveries are sent via CTT Expresso and delivered by hand, within a time window between 09:00 and 19:00. In the event that the first delivery does not take place, the Customer may request the second delivery with INCM. In the absence of this contact, the product is returned to our services.
  2. The return of orders to our services is informed by email. The customer will be able to reply to the email indicated with the request for resend, within a maximum period of 6 months. After this period, the order is canceled and the due refund is made.
  3. If the order is not received at the indicated address and no informational email is received regarding the return of the order to our services, the customer must request information, within a period of 1 month, indicating that the order has not been delivered.
  4. Deliveries are not made to PO Boxes.
  5. Sending Proof Gold Coins
    Please be informed that, temporarily, sending gold coins is only available to the following countries: South Africa, Argentina, Austria, Belgium, Bosnia-Herzegovina, Burundi, China - Hong Kong, China - Macau, Cyprus, Korea (Rep. ), Croatia, Denmark, Egypt, Slovenia, Spain, Estonia, Finland, France, Ghana, Grenada, Greece, Ireland, Iceland, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Luxembourg, Macedonia, Morocco, Mauritius, Moldova, Namibia, Norway, Poland (Rep.), Russia (Federation), Solomon (Islands), Serbia (Rep.), Singapore, South Sudan, Sweden, Thailand, Tunisia, Ukraine, Uzbekistan, Vatican.
  6. Orders of graphic, metallic or other material products may be shipped separately.
  7. Orders are processed and dispatched in the order in which they are ordered, with delivery scheduled within the indicated deadlines, and it is not possible to schedule the delivery of orders.
  8. Deadlines:

    Portugal Continental
    Standard shipping via CTT: Shipping costs are calculated based on the weight of your order, the lowest amount being €3.14, which applies to orders from 0kg to 2kg. In mainland Portugal, orders are delivered, as a rule, within 07 to 10 working days, after the date of the respective payment.

 

Madeira and Azores
Standard shipping via CTT: Shipping costs are calculated based on the weight of your order, the lowest amount being €8.33 which applies to orders from 0kg to 2kg. In the Autonomous Regions and depending on the Islands, the delivery time can vary between 7 to 10 business days.


Rest of the world
Carriers vary depending on the destination country. Shipping costs are calculated based on the weight of your order and the country of destination, at checkout. Delivery times vary depending on the country of destination.

9.Pick-up Points

Lisbon Store - Filipa de Vilhena | Coimbra Store | Oporto store

You can pick up your order at one of our stores. By choosing this option your order is exempt from shipping costs.

You will receive an email informing the availability of picking up the order.

Your order will be available for collection at the selected physical store, and it is necessary to present proper identification to collect it.

The indicated deadlines are merely indicative, based on the history of orders. Except for unavailability of stock, INCM undertakes to deliver the ordered items within a maximum period of 30 working days, except when they are in the possession of the distributor.

Important: Delivery times may undergo changes and delays according to external factors, such as holidays, weekends, festive dates (Black Friday, Christmas season, Easter, among others), time zones and country laws (customs), among others . If delivery is attempted and the recipient is absent, this may also delay delivery.